Terms and Conditions
The www.artelli-meta.com website (hereinafter as the “Artelli Metaverse”) is published and operated by WIDE SPREAD (CHINA) LIMITED. Its registered office at Flat/RM 1204, BLK 6, 12/F, The Gateway, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong
Artelli Metaverse reserves the rights of update to any terms and conditions without prior notice. In case of any dispute, Artelli Metaverse reserves the rights of all final decision and interpretation.
1. ) The prices of the products are in HKD.
2. ) Artelli Metaverse reserves the rights to change the prices of the Products on the Website at any time and without any prior notice.
3. ) Artelli Metaverse accept VISA, MASTERCARD, JCB, UNIONPAY, Ali Pay, WeChat Pay and BOC Pay.
4. ) If customer use a credit card issued by an overseas issuer, additional service charges may be applied by third party credit card issuers and customer payment to us in HKD may be subject to currency conversion rates decided by such third party credit card issuers. Further, when customer apply for a refund when customer return the Product, Artelli Metaverse will only refund the amount customer made in HKD when customer purchase the Product and we will not be responsible for the exchange rate difference to any foreign currency or any service charges of customer credit card issuers.
Customer must register a member account with valid English name, email address and phone number for purchase.
2.1 ) Artelli Metaverse reserves the right to the extent permitted by law to temporarily remove the Products from the shelf or delay the sales of the Product or suspend or cancel the promotion for reasons of force majeure, transportation delay, system failure or third-party attacks of the Artelli Metaverse website and other circumstances beyond the control of Artelli Metaverse.
2.2 ) Artelli Metaverse has the right to unilaterally cancel your order under the following circumstances, and if you have already made a payment, Artelli Metaverse will refund your payment through your original payment platform and without incurring any liabilities: The use of robots, software plug-ins, automated equipment, and other similar technologies to invade into the Artelli Metaverse system to create accounts, make orders or make payments, which affect the purchasing activities of other users. In case of any such situation, Artelli Metaverse will cancel the order, and may also permanently close your account with Artelli Metaverse.
2.3 ) Artelli Metaverse reserves the right cancel your order if the purpose of purchasing the Product is for resale.
2.4 ) The payment is not successfully completed within the specified time.
2.5 ) Cancellation by client is not allowed once the order and payment have been confirmed / verified by us.
Return and Refund
All sales are final. No refund will be given on any purchase.
2.Defective Products Refund
2.1 ) Please inspect upon receiving the product(s) and contact our customer service immediately in case of any faulty item(s) found. Any damage claimed after 7 days (receiving date inclusive) of the received of the product will not be accepted. Valid damaged claim will be arranged by replacement subject to the product availability.
2.2 ) Some of the products are hand-made and the product details may vary depending on specific models. Fine scratches may remain on the surface. Please note that this is part of the product characteristics and is not subject to any replacement.
2.3 ) All packaging serves to protect the product from damage. It is not belonged to the part of the Product, Artelli Metaverse are not responsible for any damaged on the packaging.
2.4 ) Artelli Metaverse reserves the right to arrange replacement. For replacement, customer will be responsible for paying his/her own shipping costs for returning the item(s).
2.5 ) If a refund has been confirmed, customer will be received a confirmation email. The refund, not including the delivery costs of the initial order, shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order. Please note that customer bank may take up to 30 business days to issue a refund to customer card, depending on processing times. This may vary among card issuers; Artelli Metaverse have no control over this process or the corresponding processing times.
Delivery / Tax
1.1 ) Artelli Metaverse is not be responsible for delays caused by customs or courier services.
1.2 ) Artelli Metaverse is not responsible for any lost or stolen packages confirmed to be delivered to the address entered for an order.
1.3 ) Shipping address must be confirmed when placing the order and cannot be modified once the order is submitted. Artelli Metaverse shall not be liable for any loss (including but not limited to: additional cost, failed to deliver, loss of courier, damage and etc…) caused by the incorrect registered name, address or phone number provided by the customer.
2.1 ) Delivery Charges is not included in our prices. Any customs fees or import tax incurred during shipping, customer is responsible to those payment.
2.2 ) Some countries may require import tax, duties and related Customs fees for the imports. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact customer local Customs office directly.
2.3 ) The shipping cost will not be refunded in case of Return.
3.1 ) Customer can choose Hong Kong, Japan, Taiwan, South Korea, Malaysia, Singapore, Dubai, USA, Australia, Canada or UK address for the courier service.
4.1 ) Orders will be shipped within 30 days from the order date by third party courier. Customer can select the shipment method during order process. The delivery times may vary depending on delivery address.
*Affected by Covid-19, delivery may be delayed.